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CONCLUSION Globally, business and government in developed and emerging economies are applying digital technologies to address some of their biggest challenges, from leakages to resource constraints and compliance. Their efforts are having a significant impact, extending beyond efficiencies and cost savings to create real value for consumers and society. However, their efforts are not just driven by the need to improve outputs and service levels— the next decade of digitalisation will look markedly different and businesses across industry sectors will need to be well prepared to take advantage of the sweeping transformation taking place in consumers' lives and the broader economy. This will require: • Understanding how digital technologies can add value, disrupt industries and business models, and change how consumers engage with companies (and citizens engage with governments) and consume products and services. • Addressing the key barriers that stand in the way of digital transformation and value capture, such as outdated regulatory frameworks, gaps in digital infrastructure, a lack of skills, affordability and fair competition. • Collaborating across sectors and between all stakeholders to create the environment—develop policies, systems and standards—that will help accelerate value capture, increase competitiveness of industries, and create a foundation for future participation in a global digital environment. • Recognising that digital transformation is a journey that requires a wise pivot. Pivoting wisely is about ensuring that the right levels of resources are allocated to both new and existing business to optimise value and growth opportunities. This requires the introduction of new technologies as well as new skills and new organisational structures to support organisational agility and embed a culture of innovation. SETTING THE PACE FOR ECONOMIC GROWTH IN SOUTH AFRICA For South Africa, the application of digital technologies to drive digital transformation across sectors and government services can deliver immense benefit—benefit that can be multiplied exponentially if stakeholders collaborate, align and synchronise their efforts to maximise value for all sectors. We hope that this research provides an incentive to advance cross-sector collaboration on digital transformation efforts, and a compass to help guide strategies. These are critical decisions— they will drive economic growth and help improve the way South Africans work and live, setting the pace and trajectory of South Africa's economic growth for the next decade. 17

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